Last updated: 5 November 2026.
Business information
Heaven in Cardiff is operated by Parisa Shirazi, a sole trader. Business and complaints address: Flat 31, Rimini House, Ffordd Garthorne, Cardiff, CF10 4DH.
Email: hello@heavenincardiff.co.uk · Telephone/WhatsApp: 07727 173777.
Ordering, collection and delivery
Heaven in Cardiff makes cakes to order in Cardiff.
Your cake and price
Our Pistachio Cake costs £38 for one 20 cm diameter cake, serving approximately 8–10 depending on slice size. The description, photographs and ingredient/allergen information on its product page explain the offer. Candles cost £2 and a separate personalised message card costs £3, for each cake selected. A cake box is included in the price, and each cake is boxed after its individual order is received. There is no cake-writing service or size choice for this cake. Please check any message before adding it to your basket.
Prices are in pounds sterling. Your basket shows selected extras and quantity; checkout shows the order total including any delivery charge before you place the order. Payment is in cash on delivery or collection. An order confirmation does not mean the cash payment has been received.
Date, time and fulfilment
Please allow at least 36 hours’ notice. Choose an available date and time at checkout, within the current 30-date booking window. Availability can change while you shop; the final checkout check confirms whether your selection is still available.
Local delivery is £3 per order across Cardiff and selected surrounding areas. Enter your postcode at checkout to check availability. Collection is free.
Collect from Rimini House, Cardiff, CF10 4DH during your chosen collection window. We’ll send collection instructions by WhatsApp. Please message or call 07727 173777 about five minutes before you arrive. If you cannot use WhatsApp, telephone or email us for help.
Please provide accurate contact details and, for delivery, the full delivery address and any helpful access instructions. If an address is outside our service area or an arrangement cannot be met, contact us before ordering. Delivery and collection hours are Monday–Thursday 08:00–23:00 and Friday–Sunday 08:00–19:00, UK local time. You can order up to five cakes online across the whole basket, including different extras or messages. Please contact us for a larger order.
Before placing an order
Review the cake, extras, message, quantity, contact details, delivery or collection choice, date, time and total. Correct any error before submitting. Save the confirmation and order number for reference. If a confirmation does not arrive, contact us so we can check whether an order was received before you try again.
After you place your order, the confirmation page gives your order number and we send a confirmation to the email address you supplied. Payment remains due in cash on delivery or collection.
Ingredients, allergens and looking after your cake
Please read the product’s ingredient and allergen information before ordering. If you need to discuss an allergy, contact us before placing an order. A card-message box or delivery note is not a way to request a recipe change. Do not assume that a cake is suitable for a particular allergy because an ingredient is absent from its name.
The cake contains wheat (gluten), eggs, milk and pistachios (nuts). Each cake is boxed after its order is received and supplied with allergen and care information. Keep refrigerated. Consume within 2 days of delivery or collection, and follow the date and storage instructions supplied with your cake. Use the earlier limit on the supplied instructions.
Changes, cancellations and problems
Changing or cancelling your order
Contact us as soon as possible with your order number if you need a change or cancellation. We will check whether preparation has started and explain what can be done. A requested change is only agreed once we have confirmed it with you. We do not promise that a late change can be accommodated.
Our cakes are perishable, so we don’t accept change-of-mind returns. This does not affect your rights if goods are faulty, unsafe or not as described. This cake-specific exception does not remove any rights that apply to separately supplied non-food extras.
If something is wrong
If your cake arrives damaged, is incorrect or has a quality problem, please contact hello@heavenincardiff.co.uk or 07727 173777 as soon as possible with your order number and, where possible, photographs. We’ll explain the next steps and provide the remedy you’re entitled to, which may include a refund or replacement. Please contact us before bringing or sending a cake back. Photographs are helpful, but are not the only acceptable evidence. Do not eat food you believe may be unsafe. Your statutory rights are not affected.
We will assess the issue and provide the remedy required in the circumstances, which may include a refund, price reduction or replacement. We do not exclude discounted goods from these rights. There is no blanket “no refunds” rule and no arbitrary short reporting deadline that removes your legal rights.
Where a refund is due, we will agree a suitable way to return money you have paid in cash. Please do not send bank or card details in a public review. If you have not paid, any cancellation or price adjustment will be confirmed with you. We will not describe a refund as completed until it has actually been made.
Questions and complaints
Contact Heaven in Cardiff through the confirmed contact details at the top of this page. Please include your order number where available and tell us the outcome you are seeking. We will discuss the issue with you and explain the next step. Nothing in this page limits your statutory rights.